Mark and Laurie – January 2019
We were fortunate to meet Bruce & Cynthia at an Open House on our first visit to the Trilogy development in Peoria, Arizona. They offered to show us other homes that afternoon which met our criteria. We found the perfect home that same day! Bruce & Cynthia have been highly responsive, knowledgeable, detailed and organized as we worked through the purchase and closing of the property. We appreciated the extra time they devoted in providing us information about Trilogy as well as names, contact information and recommendations for local vendors. Bruce and Cynthia Shankman are a delightful, professional couple who we would highly recommend to be your dedicated realtor!
Lynn and Kerry December 2018
We came to Trilogy, we looked at houses, we bought one, we moved in. It was truly that easy with Bruce and Cynthia Shankman!! We initially came to see Trilogy last May and met the Shankman’s at an open house. From the start they really got to know us, took us to look at a few homes that day then a few days later found more for us to look at. We weren’t quite ready as we had houses to sell in California and they were so patient with us! For the next 5 months they kept in touch with us and gave us great advice about selling and buying. We came back in October ready to buy and they were so prepared! Both times we worked with them they put together a booklet of all the homes we looked at with the stats and photos. It was fabulous! The home we purchased had just come on the market and they had been communicating with the other agent as they knew we would be interested. When it came time for the deal they took care of everything! And I mean everything!! We were in California and they were here for all inspections and worked with the title company…everything!! It was so easy and smooth. And they are still helping us with lots of great advice and references. We moved in December and I landed in the hospital for a couple of weeks. They have been checking on me regularly. We cannot recommend Bruce and Cynthia highly enough. They are extremely knowledgeable, very professional, honest and most importantly, really caring people.
Jim and Kim December 2018
We were extremely happy to find and work with Cynthia and Bruce Shankman who helped us with our home search in Anthem Country Club.
They clearly listened to us regarding our needs and priorities for our new home, and they provided us detailed information about all the homes we visited. They were very knowledgeable about the area, properties, and construction in general. We found our home with their assistance, and they were very thorough and helpful before, during and after closing.
We highly recommend Cynthia and Bruce. We know you’ll be pleased with their outstanding professional and personable service.
Steve November 2018
I have been so blessed to have had two wonderful transactions with The Shankman Team. After owning more than 20 homes never have I had such a smooth, competent, qualified, ethical experience. Bruce and Cynthia, you are truly the best!
John and Denise August 2018
My wife and I first met Bruce and Cynthia Shankman last fall during our stay in Trilogy at Vistancia. At the time we were evaluating abandoning New England life in favor of Arizona sunshine. We visited numerous Open Houses and met Bruce at one such event, Cynthia at another. Their expertise and passion for their profession was evident immediately, but what impressed us the most was their openness about their journey to Trilogy and their interest in what it was we were looking for as we contemplated ours. This past winter we decided to make the move and on arrival in Arizona we contacted the Shankman’s. They remembered us and our conversations and prepared a list of houses for us to view. We consider ourselves fortunate in not only having found a home, but also in having Bruce and Cynthia to help guide us through the process. Their help and expertise did not end with the closing. They continue to be valuable resources for us in our new adventure in Arizona. We highly recommend Bruce and Cynthia for your real estate needs, you will not be disappointed.
Nick and Jean August 2018
Jean and I think you and Bruce did a thorough and professional job in showing the property, responding to all of our questions, correcting all the defects and closing in a timely manner. You did a fine job and we would recommend your services to any and all! I have been a licensed real estate broker in CA for 20 years so I am aware and can appreciate your services.
Bill and Marge July 2018
We would highly recommend the Shankman Team to sell your home or help you find one. Bruce and Cynthia sold our home for us in less than 30 days. They were always available to answer our questions and concerns even when they were on vacation. They also helped us find another home in Trilogy. We were happy and relieved to have Bruce and Cynthia as our realtors and we are happy to say we can call them our friends.
Curtis and Jackie May 2018
Bruce and Cynthia were the “dream team” for us as we hunted for a home in Trilogy Vistancia. We had a list of “must haves” and they tailored the search very specifically to our needs. They were available when we needed them, they did not pressure us at any time and it was clear they were determined to help us find our perfect fit. Their passion for their clients and for the community was palpable. They are a very professional team and we knew we were in good hands from day one all the way through to closing on our new home. We highly recommend them for your home buying and/or selling needs!
Chris May 2018
I would highly recommend The Shankman Team. Cynthia and Bruce went really above and beyond. You two are fantastic. Both of you are extremely proactive, responsive and helpful. We have another friend we are working on to move to Trilogy. It might be a little while before he gets off the fence, but we will absolutely tell him that the only realtors to represent him should be Cynthia and Bruce Shankman!
Colette and Jim April 2018
It was so meant to be and proved to be the most important first step; when my husband and I checked out an Open House during our stay in a VRBO at Trilogy’s Community in Peoria, AZ. There we met and instantly connected with The Shankman Team.
Both Bruce and Cynthia have been amazing to work with. Their five star professionalism, knowledge and communication has made our home purchase from start to finish an amazing experience! We are now the very happy owners of a beautiful home in Sun City Festival, Buckeye AZ. We look forward to recommending The Shankman Team to our family, friends and community!
Earl & Jan April 2018
This is a long overdue letter of thanks for helping us find the perfect house in Trilogy. Little did we know when we went through your Open House that a couple days later we would find our dream house! We truly appreciate everything you have done to help everything go so smoothly. Your attention to detail & your knowledge of the area was such a gift. We appreciated the fact that you always gave us the pros & cons on every house we went through. You weren’t interested in us buying any house from you. You made it your mission to find us the perfect house, whether it be a month long search or longer. We truly mattered to you. The best part about working with you was it didn’t stop there. Always checking in with us to make sure we were feeling comfortable with our new home in AZ. We had so much to learn about what to expect when we moved to AZ. You’ve given us so many wonderful referrals to help us along the way which is very much appreciated. We have referred our friends that are thinking about moving to AZ because not only were Bruce and Cynthia a fabulous team with so much knowledge, follow through & customer service, we are also lucky to have gained some new friends. Thank you for everything!!!
Debbie and Dennis April 2018
My husband and I could not be more pleased and impressed with Bruce and Cynthia Shankman as our realtors. We met them at an open house when we first started looking for second homes in Trilogy (we live out of state) and instantly felt comfortable with them. My husband and I are both in the real estate business and immediately recognized them as true professionals with hearts of gold!
They were quickly able to recognize our “style” in terms of what we were looking for in a home and did not waste any time in identifying excellent options for us in the community. Since we were only in town for a few days, they quickly emailed us listing information and set up showings for various homes. They clearly had our best interests in mind by identifying potential issues with each house we looked at, and not “pushing” us into buying anything that was not a perfect fit. They did a fantastic job educating us on features/issues specific to Arizona homes and the neighborhood. They even previewed homes when we were back in Colorado and did “face-time” walk-throughs with us for various homes.
Once we found a home we absolutely loved, they did an outstanding job guiding us through the entire process from contract/price negotiation through closing. They were so responsive to our needs (many late night /early morning phone calls) and made us feel as though we were their number one priority.
They have gone above and beyond in terms of their professionalism and customer service, even after we closed on our house. They remain available to answer any questions about the home and continue to give us guidance in terms of required maintenance, vendors and other protocol for a second home. They have even made themselves available to accept deliveries at our new home and meet with various vendors in our absence.
The Shankman’s treat us not just as clients, but as family! They did and continue to do everything possible to ensure that we made the right choice in a home and in a realty team. We cannot say enough good things about Bruce and Cynthia Shankman and HIGHLY recommend them!
Ruth and George March 2018
We met Bruce and Cynthia at an Open House which we happened to see on a bike ride. Lucky us! We have been on a search for a winter home for the last four years. We met with realtors in Hawaii, both coasts of Florida, Costa Rica and St Martin and The Shankman Team were the most pleasant, understanding and professional of all.
Bruce and Cynthia were most patient and of great assistance in helping us find a home which met our needs. We recommended them to friends of ours and with Bruce and Cynthia as their realtors, our friends are also going to be winter residents of Trilogy at Vistancia. After closing, Bruce and Cynthia continue to reach out to make sure we are meeting up with reputable service personnel and are making the right decisions for the summer care of our home in our absence. We would recommend them to anyone buying or selling a home.
Richard and Cindy July 2017
Having experienced, in the course of buying or selling a home, several less-than-satisfactory transactions with realtors in the past, we are always somewhat wary when choosing a realtor in a new market. We met Bruce and Cynthia Shankman while walking through an open house, and after a short conversation, quickly recognized that they are not average realtors. Their expertise in the 55+ communities was apparent, and we soon engaged them for our house hunt in the West Valley.
We can say through experience that the Shankman’s are very knowledgeable of the numerous 55+ communities in the area, and were able to help us identify what features and amenities are available in each one, and further helped us refine our search based on what would work best for our particular wants and needs. Because we had no prior knowledge of these communities, the search could have been quite overwhelming without their thoughtful guidance.
The Shankman’s proved themselves to be thoughtful, well-informed, communicative, intelligent, analytical, patient, tireless and just plain nice. We are very particular, demanding buyers – and it was a delight to work with Bruce and Cynthia. We can happily recommend the Shankman Team to anyone looking for an expert realtor in this area!
Bruce and Patty June 2017
Cynthia and Bruce are very talented and hardworking realtors. If you are choosing to move into a 55 plus community they are without a doubt your first choice. They know the floor plans, the neighborhoods, and price points of the communities. Bruce’s years of experience working with HOAs gives you a very good head start preparing you and helping you integrate into your community. Cynthia’s organization skills, including giving you a very detailed book of your desires before even stepping into your first house visit. This enables you to pack a week’s worth of investigating and looking into a little more than a day. After the close Bruce and Cynthia continue to provide expert support helping you with your new home needs. Your buying experience starts with the support of great realtors and finishes with new friends. Bruce and Cynthia are five out of five stars!
Tom and Jane May 2017
After having our Trilogy home on the market for 9 months, and with no offers, we made to the decision to change realtors. Acting on a referral from a neighbor, we made the switch to Bruce and Cynthia, and in less than 3 months, they had sold our home for the full price that it was listed at. This was the same price that it was listed at with the other company. Bruce and Cynthia were very easy to work with, and there was no pressure to hold open houses. We had open houses on days of our choosing, and they always provided feedback in a timely manner. They even went so far as to take care of our dog while the house was shown when we were not home. That’s customer service! What was most impressive, however, was that when we mentioned we were considering moving to another retirement community almost 100 miles away, they drove to that community to scout out resale homes, and then gave us a detailed booklet listing of all the resales. That is definitely going above and beyond. Bottom line is that we highly recommend Bruce and Cynthia for any real estate need you have, and we would definitely use them again.
Bob and Mary Feb 2017
If you don’t have Bruce and Cynthia Shankman as your Realtors, you are settling for second best! This team is unbelievable in its professionalism and dedication. We looked over a two-year time frame and they never let us down. We toured many homes and always were briefed on the pros and cons of each property. These two are very responsive and very flexible. After we finally decided on a home and closed on the home, we had a problem and Bruce jumped in as the professional he is and contributed to solving the problem. They are a gracious team and so enjoyable to deal with support of great realtors and finishes with new friends. Bruce and Cynthia are five out of five stars!
David and Verdella April 2017
The Shankman Team is the BEST!
Bruce and Cynthia took a fresh and unique approach to helping us find a home that was affordable, met our needs and we could feel excited to own and proud to share with our family and friends. We met the Shankman’s during a stay in a rental home in October of 2016. We returned in February of this year and contacted Bruce and Cynthia and asked them to help us investigate the possibility of purchasing a home. Prior to our first day of touring homes they had prepared information about several homes that met our price point. At each home showing they listened to our comments and asked questions that eventually helped us locate a winter home that was perfect for us. They are very thorough and professional and, at the same-time, made us feel as if they had been friends for some time. I’m a curious person by nature and asked many questions. They had valuable answers which made the search for a home much more productive than previous dealings with Realtors. At one point I asked a technical question about solar panels as this was my first experience dealing with solar energy. Bruce indicated he did not have an answer, but that he would find out. Within an hour after completing that days showings he called with an explanation that made sense and made me feel comfortable with the explanation. We came to find out that the Shankman’s have many contacts in the industry. Eventually we found and purchased a home that provided exactly what we had envisioned. We also discovered that buying a home can be an enjoyable experience if you are working with Cynthia and Bruce. After closing Bruce and Cynthia introduced us to vendors that can provide everything we need to maintain and protect our new home. We live up north during summer months and it is great to know that if something needs attention at our new home in Trilogy at Vistancia that Bruce and Cynthia will be available to help us out and point us to honest and reliable help.
Jack and Denise – Feb 2017
Bruce and Cynthia did an outstanding job helping us buy our house. They knew exactly what we were looking for, showed us only homes that matched our needs and helped with offers and the whole process thru closing. They strongly suggested a home warranty policy which we have had to use several times in the four months we have lived here. Their personalities were low key and never put pressure on us to do something we were uncomfortable with. We strongly recommend them and would use them again if needed. We would proudly recommend you to anyone looking for a new home.
Tony and Cathy – July 2016
My husband and I owned a home in Trilogy for eight years. We sold it in 2013 and decided to rent for a time. After three years, we knew this was not the best situation for us. We called Cynthia and Bruce and started looking for a property to purchase. We had a condo in Scottsdale to sell first, so that was a hurdle for us. Cynthia and Bruce were very patient with us during this time. They are so thorough with their documentation and follow through with any questions and concerns we had about the properties they were showing us. They didn’t have to sell us on Trilogy, that love affair started in 2005. There were several properties we would have made offers on, but upon their advice, they made it clear that making an offer without the contingency of another sale was the best approach. They were absolutely right.
We left in the spring of 2016 to go back to Illinois. We had a property picked out in Trilogy and hoped it would remain on the market until our condo sold. Sure enough, things worked out for us. The condo sold, we called Cynthia and Bruce and made an offer on the Trilogy home which was accepted after a counter offer. Cynthia and Bruce were so accommodating, working us through all the procedures and forms cross country via email, fax and overnight mail. They couldn’t have been more caring and supportive. We closed on our home last week and cannot wait until October to arrive in Arizona and start setting things up. It was a real pleasure working with both Cynthia and Bruce. We’re inviting them over for a special celebratory dinner in the fall. Their integrity and attention to detail enhanced the respect we’d already derived from working with them.
We would recommend both of them to help anyone with their real estate needs – buying or selling. They are trustworthy, very warm and friendly and they know the markets in our area.
Michele and Bob- August 2016
feel lucky to have found Bruce and Cynthia while browsing open houses in Sun City Grand. From our first introductions, they gave us great advice and shared their expertise about purchasing a home in the area.
That same day, they helped us view several homes and then tirelessly searched for other homes that might fit our needs. Within two weeks, we found the perfect home which, through the Shankman Team’s skillful negotiations, we purchased at a very good price.
They continued working for us to keep the financing process on track and shared our excitement when we took ownership.
We appreciated their attention to detail and focus from start to finish. Bruce and Cynthia are genuine, trustworthy, and friendly. We highly recommend the Shankman Team. You will not be disappointed!
Stuart and Barbara- Oct 2016
Stuart and I certainly give Bruce and Cynthia the best recommendation. Bruce and Cynthia Shankman have been thorough, professional and more than helpful in every and any way possible from the beginning process, during and thru to the end (and even after) in making the purchase of our beautiful home smooth and painless, and helpful with our move to Arizona. What a class act!
Les and Lark – Oct 2015
My husband and I were very fortunate to meet Bruce and Cynthia at an Open House. We were just starting to look to buy a home in Trilogy at Vistancia and they were so kind, knowledgeable and relaxed with us. We found the perfect home, with their assistance, for us and they guided us every step of the way. Thank you!!
Dr. Doug- May 2015
Now that I am settled in my new home I want to thank you for being the best real estate team I have ever had. What a remarkable journey. As you remember, you sent me the new listing on a Wednesday night, we looked at it Thursday morning, made an offer Thursday afternoon and the offer was accepted Friday afternoon. And then you really went to work, looking out for my interests through the inspection process, helping with some maintenance items, transferring items from my rental home to the new home in my absence, receiving shipments of household items and taking them over to the house and checking on the house over the summer. Finding a fully furnished home was also a huge plus for me.
When I came down from MN at the beginning of October everything was in very nice condition and thank you so much for turning on the A/C and water heater for me. Now that I am settled in, I wanted you two to know how much I appreciated your above and beyond efforts on my behalf and I look forward to my retirement and your continued friendship and insights into the community.
Charlie – Oct 2015
The Shankman Team handled everything in a Timely, Professional, and Honest fashion. They know their stuff and I would not hesitate to recommend anyone to work with them. You will not be disappointed.
Tom and Jean – May 2015
We had rented for three years in the community and were well acquainted with all that Trilogy had to offer us. We had made many friends in the community so we knew this was a place we would like to call home. When we first met Bruce at an Open House we had just begun our search. He was attentive to what we said our desires were in a home as far as size, location, view and price. The next day we called on him about the house that was for sale at the Open House, but he informed us that it was now under contract. He remembered what we talked about at the Open House and suggested several other homes that might be of interest based on our conversation. Obviously he had been attentive to our needs!
We met the next morning at one of the several homes he was going to show us that day. He had prepared a booklet for us containing all the information on the homes we were about to see including pictures, room sizes, and amenities. We were welcome to write in these, take notes, etc. so that we would have a record of what we saw, what we liked, and what did not fit into our search. We are glad he was attentive to this search process as this was a valuable tool.
At no time did we feel any pressure from Bruce or Cynthia about buying. They continued to show us homes that seem to fit our criteria. When we did find the home of our choice they swung into full and quick action to prepare the offer, contract, etc. to start the process. They guided us through all the details in an attentive manner. (There’s that word again)
The home buying process continued and they were there every step of the way paying attention to all the details that would have been missed if we had bought a home on our own. They organized all the documentation neatly into a folder that would be kept to organize record keeping. We appreciated their attentiveness to all the details.
I need also mention that they were very knowledgeable in helping us find contractors to enhance our new home. We have referred several people to them including our good friends who communicate with Bruce and Cynthia while living in Atlanta as they continue their search for their perfect home in Trilogy.
Lastly, we want to emphasize that it was a true pleasure working with them and feel that not only have we found trusted realtors but good friends as well!! Thank you for all the ATTENTION you gave us!
Harry and Debbie – Feb 2015
My husband and I met Bruce and Cynthia while we were looking at homes in Trilogy. They were very honest and I felt comfortable with them. They were wonderful to deal with.
They made sure everything was done as it should be, even though there were some problems. Since we dealt with a bigger bank for our mortgage, the process took time. But Cynthia and Bruce helped us jump through the hoops. The sellers and H and I were very happy that Bruce and Cynthia facilitated that for us.
The bottom line for H and me is that we would highly recommend any seller to get in touch with them. If it ever becomes a time when we need to sell our AZ home, we will contact Bruce and Cynthia. As an additional note, if we know someone who is interested in buying a home in the Trilogy area, I will recommend the highly professional people that Bruce and Cynthia are.
We had a wonderful experience dealing with them.
Bob and Janet – March 2015
Just wanted you to know how thankful we are for your help in searching for a home in Trilogy. Even though we told you we were not even sure we wanted to make this move yet (from Chicago), you were both incredibly patient and understanding of how big this decision is and that it might take us some time to make it. And you were so helpful in explaining the different models available in our price range and taking the time on at least two different occasions to show us what was available.
We have not in the past had good experiences with realtors; we often say how we would much prefer to find a home for sale by owner, as we feel most realtors make us feel very pressured and are always talking in what feels like ‘hype’ to us. But you two made the experience very stress-less and relaxed, and put no pressure on us whatsoever, and that encouraged us to really spend some time with you and take a good look at what Trilogy might have to offer us.
We are still considering this move, but, we feel confident that if we decide to make it, working with you would make the whole experience as good as it can be! We sincerely wish you the best in your work there, and will be in touch if/when we make some decisions. Thanks again for everything…
Marc – July 2014
It is my honorable pleasure to write a letter of recommendation for Bruce and Cynthia Shankman. I had the pleasure of working closely with Bruce and Cynthia during a recent visit to my parents who are living in the Trilogy community. Both Bruce and Cynthia are exemplary professionals in real estate and provided exceptional customer service.
In seeking our second home in Trilogy at Vistancia, Bruce and Cynthia listened to my family’s criteria and showed homes to us with those details in mind plus added their experiences from living in the community along with their extensive real estate knowledge. They worked extensively to meet our needs and placed our interests first and we always appreciated the straight forward and honest way they answered our questions.
Before I was shown each home Cynthia and Bruce had previewed the property and were thoroughly prepared to highlight the upgrades of the home. After finding two homes that particularly piqued my interest Cynthia and Bruce were able to compare and contrast those two homes with one another in terms of upgrades, favorable elements, location, and pricing as well as to evaluate these 2 homes in terms of market comps in the community. It was exciting to be with REALTORS who live in Trilogy and love their home, their neighbors and all the amenities and lifestyle Trilogy has to offer.
I firmly believe that Cynthia and Bruce provide their clients with excellent customer service in terms of continuing communication on a frequent basis and always being available to answer questions and find out information from whatever source is required. This team is a benefit to all potential buyers and sellers and I highly recommend The Shankman Team at Friedman Realty Associates.
Rick and Tammy – Dec 2014
The Shankman Team:
It was truly a pleasure working with Bruce and Cynthia during our quest for finding a home in Phoenix. They proved to be a devoted and tireless advocate in keeping us informed and added value throughout the entire process. They saved us countless hours by pre-viewing properties to make sure they fit our parameters and worked closely with all parties on our behalf. Bona Fide professionals.
Mark and Christa – Dec 2015
Two Words – Professional Expertise!
We want to tell you how Bruce & Cynthia Shankman have been fabulous real estate agents. We are their neighbors in Trilogy and as neighbors they were a great couple who reached out to give us a hand if we needed one as new owners.
The Shankman’s have been that same kind of helpful as realtors! They did a very professional market analysis and were able to get us the highest price possible for our rental. We have had a lot on our plates the last few months and haven’t been able to pay the attention we should to the rental process. They have been careful to take care of the tiniest detail. They were diligent in finding renters even with our crazy rental schedule. Service like that is hard to find.
I was a realtor in another lifetime and so appreciated it when my clients would write a testimonial complimenting me. We would like to do the same for Bruce & Cynthia. We will be sure to recommend them to people we know and would welcome the chance talk to anyone about this amazing team.